HOW FAST WILL IT SHIP
All orders ship within 1-3 business days. Please refer to your receipt for your estimated shipping date. We keep regular business hours, but try to answer any messages within 24 hours.
ESTIMATED SHIPPING TIMES
North America: 3-5 business days
Europe: 10-20 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
GIFT WRAP AND PACKAGING
All items come in their own jewelry box tied with a bow. I do not include receipts, so if you are shipping it to someone directly, leave me a note during check out with the wording for a note to the recipient.
NEED YOUR ORDER FASTER
Please upgrade to PRIORITY MAIL. The Post Office can be very unpredictable and shipping times are often delayed and can take up to 10 business days to arrive especially during holidays. Priority shipments usually arrive within 3-4 days. Please keep in mind that this is an estimate by USPS and it is not guaranteed.
If you upgrade to Priority Mail, your are upgrading shipping, not the processing time. All orders are processed in the order in which they were received. If you select Priority shipping, your order will NOT ship the same day you place your order, but we will get it out as quickly as possible. If you need your order on a specific date, please leave as a note during check out and we will do our best to accommodate you or contact you. Please keep in mind that during busy times (like holidays) even Priority may take a bit longer to arrive then expected.
RETURNS & EXCHANGES
If you do not love your jewelry piece, please contact me within 7 days of receiving the item and I will refund your cost (not including shipping) or exchange for another piece. You are responsible for return shipping costs unless I make a mistake on your order. Returned items must be in original condition and packaging (that includes the jewelry box).
If any items are damaged during transport, please contact me with a picture.
Any items that are returned to me due to wrong address / refusal or being un-deliverable, will receive a refund minus shipping cost and any additional fees I might had to pay to receive it back.
PACKAGE SHOWS AS DELIVERED BUT I DON'T HAVE IT
Once a shipment leaves my studio, it is completely out of our control and the responsibility of the postal service. If you order shows as delivered but you did not receive it, you will need to contact the postal service or your mail carrier. Every shipment gets scanned during transport, so if it says it was delivered, that is all the information we have to go on as well. We are no longer refunding or reshipping packages that show delivered. If you are concerned about this, please upgrade to Priority Mail, since that method includes insurance.
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